Our Team

Terri Fogg Donovan

President & Founder

Terri founded Therapist Solutions in 1998 and since then, continues to vigorously and meticulously cultivate her craft. Her extensive knowledge and unparalleled expertise in the intricacies of navigating the billing process has been the foundation of Therapist Solutions’ growth over the last 24 years. By putting her loyal and trusting clients on the fast track to getting dollars in pockets, she has built a solid, respected reputation in the billing industry. Clients often attribute much of their trust to her professional, welcoming and supportive energy, which is now translated to our company culture through our wonderful employees.

Shannon Abrams

Account Director

Shannon has been with Therapist Solutions since 2013, currently overseeing our entire quality control department and working directly with our account managers on training and development. Shannon is part of our leadership team and continues to bring invaluable knowledge and experience to our ever-growing agency. Shannon’s perfect day includes Mexican food and relaxing with a good book and her two little dogs.

Cassidy Donovan

Director of Business Development

Cassidy works directly with new and potential clients to develop a customized plan for their billing and practice management needs. Cassidy holds a bachelor’s degree in Communications from the University of Connecticut. Most of her experience is within business growth, marketing, and client retention. She has three large dogs that frequent the office, but they’re usually mistaken for a herd of horses.

Kristel Arbour

Account Supervisor

With a background in management and customer service, Kristel brings a high level of support with thoughtful and thorough communication to all her clients. She excels at creative, methodical problem solving and delivers that to each and every client relationship. Our designated weather woman, she moonlights as a meteorologist-in-training.

Kate Hall

Account Manager

Kate joined our Account Management after crunching numbers as a mortgage contract processor. The athlete of the bunch, Kate ran track at Southern New Hampshire University before transferring to the University of New Haven—majoring in sports marketing. Outside of work she gets her sports fix by coaching girls basketball at her alma mater here in CT.

Cadey McCormack

Account Manager

Cadey joined us with a background in early childhood development. Her clients value her calm and well thought out approach to problem resolution. Cadey is a lover of Italian food and international travel. Her last destination was Portugal, check back to see where she’ll be next! 

Erin Corrigan

Account Manager

Erin comes from a multi-faceted background in hospitality, retail and financial administration. Our well-traveled and bilingual addition, Erin is analytical and detail oriented bringing a high level of support to her clients. On the weekend, she enjoys exploring the hiking trails and state parks of Connecticut with her boyfriend and two dogs.

Cayla Dubois

Account Manager

Cayla has a knack for anticipating the needs of her clients and providing resolution to any billing obstacle that comes her way. With high attention to detail Cayla contributes a sense of support and dependability to our team. She spends her weekends showing her beautiful horse Duncan in shows throughout New England and running around with her 3 dogs!

Ariana Crispino

Benefits Coordinator

Ariana holds an associates degree in Psychology with a concentration in Mental Health from Southern New Hampshire University. Her clients value her calm and well thought analytic reasoning when dealing with billing concerns. Ariana loves to cook, sing and spend time with her sweet little daughter on the weekends!

Danielle Sainsbury

Senior Benefits Coordinator

Danielle is our multi-talented jill-of-all-trades. As an invaluable resource for all operations within Therapist Solutions, she supports each department tremendously with her in-depth knowledge of the foundations of insurance. Although she’s tiny, she can polish off all of the leftover pizza on Pizza Fridays.

Kathleen Perkins

Benefits Coordinator

Katee for short, joined our Benefits team with a background in early childhood development. Katee is easy going and excels at adapting and addressing any difficult situation with ease. At home Katee cares for foster dogs and prepares them for their forever home. She also has 3 dogs of her own. One might call her the puppy whisperer.